ISO/IEC 20000 is the Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
Most importantly, ISO/IEC 20000 certification validates that a company can continuously improve the delivery of their IT services.
At Datasec, We provide consultancy services on implementation of ISO 2000 which include training the implementers, conducting gap analysis, implementation process advisory, Internal audit, pre-certification audit and support during the certification audit.
ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.
ITIL advocates that IT services are aligned to the needs of the business and support its core processes. The ITIL approach provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
By obtaining IT Service Best Practice Frameworks, you will enable your organization to have reliable, effective, consistent and continually improved IT services.