IT Service refers to the technology functions that enable organizations create, manage and optimize access to information and business processes.

IT Service Management is the day-to-day execution and organization of planning, designing, delivering, testing, configuring and operating all IT infrastructure and applications.

At Datasec We provide consultancy services on implementation of ISMS which include training the implementers, conducting gap analysis, implementation process advisory, Internal audit, pre-certification audit and support during the certification audit.

Information Technology Infrastructure Library (ITIL)

ITIL is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. The ITIL approach provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

By obtaining IT Service Best Practice Frameworks, you will enable your organization to have reliable, effective, consistent and continually improved IT services.

Datasec offers the following consultancy in regards IT Service Management:

• ISO 20000 Implementation
• ISO 20000 Audits
• ISO 20000 Gap analysis
• ITIL Implementation

We also offer the following training:

• ISO 20000 Lead Implementer
• ISO 20000 Lead Auditor
• ITIL Training